Optional Delivery Services

Is it worth paying for upgraded delivery instead of standard curbside delivery?

If you're ordering heavy fitness equipment like treadmills, weight machines, or multi-gyms, upgrading beyond curbside delivery is often worth it. Standard curbside delivery leaves the item at the curb, requiring you to move it inside yourself. Upgraded options typically include room-of-choice or white-glove delivery, saving you significant effort and reducing the risk of injury or property damage during moving.

Can I return fitness equipment if I choose curbside delivery and can't get it inside?

Return policies apply regardless of delivery type, but it's important to inspect your package before the freight driver leaves. Damage claims are easier to process when noted at delivery. Before purchasing, review the return policy carefully, as large fitness equipment returns can involve restocking fees and return shipping costs. Choosing an upgraded delivery option can help avoid complications from the start.

What does curbside delivery actually mean for fitness equipment orders?

Curbside delivery means the freight carrier brings your equipment to the curb or end of your driveway — but that's it. They are not responsible for carrying it inside, unloading it from the truck by hand, or assembling it. You'll need to arrange help to move the item yourself, especially for heavier pieces of equipment.

How will I know when my freight delivery is arriving?

The freight carrier will contact you by phone to schedule a delivery date and time window. Typically, you'll receive a four-hour delivery window. Make sure your contact information is accurate at checkout so the carrier can reach you. It's important to have help available during that window, especially for large or heavy fitness equipment.

Do I need to be home for a curbside freight delivery?

Yes, someone should be present during the scheduled delivery window. Since the freight company will coordinate a specific date and time with you in advance, plan to be available. For heavier fitness equipment, we strongly recommend having additional help on hand to safely move the item from the curb into your home.

What optional delivery upgrades are available for fitness equipment?

Beyond standard curbside delivery, optional upgrades may include inside delivery, room-of-choice placement, threshold delivery, or full white-glove service with assembly. These services are especially useful for bulky items like home gyms, treadmills, or ellipticals. Selecting an upgraded option can save time and reduce the physical effort and risk involved in handling heavy equipment on your own.