Refund policy
Returns & Exchanges
We stand behind what we sell and offer a 30-Day Return Guarantee on new products.
Return Authorization
Contact Customer Service before returning an item to request a Return Authorization number (RA#). Returns sent without authorization may be refused.
Return Condition
Returned products must be in like-new condition, in the original packaging, and include all original materials, accessories, and documentation.
Items that do not meet these requirements may be refused or subject to additional fees.
Return Fees
Returns may be subject to a 20% restocking fee.
Original shipping, delivery, and assembly charges are non-refundable.
If an order received free shipping, our actual outbound freight cost may be deducted from the refund.
Final Sale Items
The following items are generally final sale and cannot be returned:
- Display models
- Discontinued products
- Open-box items
- Special-order or custom-order items
- Certain commercial products
Refund Timing
Approved refunds are generally processed within 10–14 business days after the returned item has been received and inspected.
Cancellations
More Than 24 Hours Before Shipment
Orders for standard, non-special-order merchandise may generally be canceled without penalty if canceled more than 24 hours before shipment.
Within 24 Hours of Shipment or After Shipment
Once an order has entered final fulfillment or has shipped, cancellation may no longer be possible.
If the shipment can be stopped or returned, applicable freight, return shipping, restocking, re-delivery, storage, or other carrier charges may be deducted from the refund.
Special Orders
Special-order, custom-order, and other items designated as final sale cannot be canceled once the order has been submitted to the manufacturer.
Return & Refund FAQ
Can I return my order?
Yes. New products are generally covered by our 30-Day Return Guarantee, provided they meet the return requirements above.
Are there items that cannot be returned?
Yes. Display, discontinued, open-box, special-order, custom-order, and certain commercial products may be final sale.
How do I start a return or exchange?
Contact ContactUs@TheFitnessOutlet.com to request a Return Authorization number before sending anything back.
Are shipping and assembly fees refundable?
No. Shipping, delivery, and assembly fees are generally non-refundable.
How long does a refund take?
Approved refunds are generally processed within 10–14 business days after the return is received and inspected.