Shipping policy
Shipping Options
We ship via UPS, FedEx, USPS, and common freight carriers. Carrier selection depends on the size and weight of the order. We cannot ship to P.O. boxes or APO/FPO addresses.
Free Shipping
Orders over $599 generally qualify for free standard shipping, except for dumbbells, weight plates, commercial strength equipment, and certain other oversized or specialty items.
Additional shipping charges may apply to remote locations, islands, and addresses outside the 48 contiguous United States.
Accessibility for a semi-trailer may be required for freight deliveries.
Delivery Windows
Most in-stock items ship within 2–5 business days. Transit times vary by carrier and location, with standard delivery typically taking 5–10 business days.
Freight carriers will contact residential customers to schedule delivery. Standard freight delivery is curbside unless an additional delivery service has been purchased.
Additional charges may apply for missed appointments, re-delivery, lift-gate service, inside delivery, stairs, long carries, special trucks, storage, or address changes.
Delivery dates are estimates and are not guaranteed. The Fitness Outlet is not responsible for delays caused by carriers, weather, or other circumstances beyond our control.
Assembly Services
Professional assembly is available for many products.
- Standard Assembly (from $199): A technician brings the equipment inside from a garage or storage area, assembles it in the room of choice, up to one flight of stairs, and moves packaging to your trash or recycling area.
- Additional Services: Wall or floor mounting, multiple flights of stairs, multiple products, and complex installations may require a custom quote.
- Accessibility: Customers are responsible for ensuring the delivery location and room of choice are accessible. The Fitness Outlet is not responsible for products that cannot be delivered because of space or accessibility restrictions.
- Scheduling: Assembly is coordinated through third-party service providers.
- Availability: If we cannot locate an assembly technician within 30 miles, the assembly fee will be refunded. Assembly availability is not guaranteed.
For upstairs delivery, multi-item installations, or commercial equipment, contact Support@TheFitnessOutlet.com for a quote.
Order Tracking & Proof of Delivery
Parcel shipments through UPS, FedEx, or USPS may not require a signature. Carrier tracking scans and approved signature alternatives may be considered proof of delivery unless signature service is requested in advance. Additional fees may apply.
Damaged or Missing Items
Visible Damage or Shortage: Note any visible damage or missing items on the delivery receipt and have the driver acknowledge it.
Concealed Damage: Contact the freight carrier within 48 hours to request a concealed damage inspection. Orders should be unboxed and inspected within 5 days of receipt.
Resolution: We will assist with replacement parts and coordinate service where covered by the manufacturer's warranty. Please keep all packaging until the issue has been resolved.
International Orders
International orders must have a minimum product value of $75 before shipping.
Customers are responsible for applicable duties, taxes, brokerage fees, and other import charges. Canadian customers are responsible for local duties and final brokerage arrangements.
International orders require prepayment through an approved payment method. Not all products are eligible for international shipping.
Shipping FAQ
How long does delivery take?
Most in-stock items ship within 2–5 business days. Standard transit is typically 5–10 business days, depending on the carrier and destination. Freight deliveries require a scheduled appointment.
What does curbside delivery mean?
For large freight shipments, the carrier delivers the order to the curb at the end of your driveway or the closest accessible location. Moving the equipment inside is the customer's responsibility unless an upgraded delivery service has been purchased.
Is shipping really free?
Orders over $599 generally qualify for free standard shipping, with exceptions including dumbbells, weight plates, commercial strength equipment, and certain specialty items. Additional delivery services may incur extra charges.
What should I do if my order arrives damaged?
Inspect the shipment upon arrival. Note visible damage or missing items on the delivery receipt. Concealed freight damage should be reported within 48 hours.
Questions? Contact ContactUs@TheFitnessOutlet.com