Shipping & Returns
All items over $599 qualify for Free Shipping except for: Dumbbells, Weight Plates & Commercial Strength Equipment.
Items that qualify for Free Shipping are shipped via the Common Carrier Delivery Method (See Common Carrier Delivery Method for more details).These items require a pre-scheduled delivery time that is arranged between the carrier and buyer. Customers must be present to sign for the shipment.
Delivery services requested by customers in addition to standard common carrier delivery services (curbside drop-off) will be paid for by the customer, including but not limited to:
Re-delivery, inside delivery, additional cost for Island deliveries, ferry charges, special trucks, wait times, lift-gate service, storage fees, change of delivery address, and missed appointments may require additional delivery charges in which case customer is responsible to pay those charges.
In rare situations, some areas may be considered undelivered or have additional shipping charges. Also, for larger items, your delivery address must be accessible by a 53' semi-trailer truck. Please contact us if you would like us to arrange inside delivery and professional set-up of your equipment with a local service provider.Additional shipping charges will apply to residents outside of the 48 contiguous states.
ShippingWe have made shipping easy for you while making sure you get the best possible price. The Fitness Outlet ships via the US Post Office (First Class and Priority Mail), UPS, FedEx and Common Carrier curbside delivery. The choice of carrier will be made based on the size and weight of your order. All items in our online store include shipping to the 48 contiguous U.S. states (not including Islands) unless otherwise noted. The address must be accessible to 53' semi-trailer truck for non-UPS size shipments. Common Carrier deliveries occur Mon-Fri during regular business hours, not including Holidays.
If you require expedited shipping (Next Day Air or Second Day Air), please call customer service to arrange for a special delivery.
We cannot ship to P.O. boxes or military addresses (APO / FPO). Some government sites are eligible for delivery but additional freight charges may apply. A large number of the products we sell cannot be shipped via the US Post Office.
FedEx/UPS Shipments - Proof of DeliveryDue to COVID-19 restrictions, FedEx and UPS do not offer the option for customers to confirm delivery. By agreeing to these terms and conditions, you accept the delivery notification provided by FedEx and UPS without signature as proof of delivery. If you do not accept the delivery notification without signature as proof of delivery, written notification will be required prior to shipment of your order.
Common Carrier Delivery(Most items weighing over 150 lbs. ship via common carrier truck)
If your order includes items that are to be shipped via a common carrier, the delivery company will contact you to set up a delivery date. Residential customers must be home to sign for truck shipments.It is the customer's responsibility to provide a working phone number so that the carrier can schedule a delivery. Non-working phone numbers or no returned calls by the customer to schedule delivery will result in the shipment being returned to the warehouse. Due to the high cost involved with shipping large, heavy items, it will be the customer's responsibility for the shipping charges both ways for a non-delivered order returned to the warehouse. Although there are no shipping fees charged at the time of order, the cost of shipping an order out will also be the customer's responsibility. The same charges will accrue if for some reason the customer decides to cancel or refuse.
This delivery method is curbside only and not inside your home. The delivery truck will stop at the curb, and you must unload the equipment from the truck and move it into your home or business. Inside delivery and/or setup can be requested for an additional charge. If you are unable to be home on the day of delivery, then pick-up at the carrier's local terminal may be necessary. The customer is responsible for keeping their delivery appointment.
Delivery services requested by customer in addition to standard delivery services will be paid by the customer, including but not limited to: re-delivery, inside delivery, special trucks, storage fees, wait times, lift-gate service, change of delivery address, etc. Missed appointments may require additional delivery charges, in which case the customer is responsible for paying those charges.
The Fitness Outlet will not accept returns or cancellations due to delays in delivery by freight carriers. Although we use the largest and most well-known carriers, we are not responsible for delays in transit, carrier employee conduct, missed delivery appointments or damage to the customer's premises.
Optional Lift-Gate Service ($65)The delivery truck will come equipped with a hydraulic lift gate that will lower your shipment to the ground. This service does not include items that qualify for Free Shipping. There are additional charges for this delivery option. Please contact us for additional information and pricing.
Optional Threshold Delivery Service ($109)The delivery personnel will unload the product from the delivery truck and bring it to the closest threshold of your home or office. This could be inside the garage or up to your front door. This service does not include bringing the shipment to a room inside the house or stairs. For liability reasons, delivery personnel are not allowed to enter your home.
Delivery DatesAll shipping and delivery quotes are "approximate" lead times. We cannot fully guarantee delivery dates as we utilize the services of reputable independent freight companies and occasionally there may be brief transit delays, or on rare occurrences misplaced merchandise or an occasional back order.
Damaged or Partly Missing ShipmentPlease be sure to note any damage or shortage on the delivery receipt. A shipment notification email is sent when your order has shipped with the tracking information and exact number of boxes included in your shipment. Title of goods passes to the purchaser when a shipment is accepted for transportation by the carrier. When you receive your order, you are indicated that all cartons shown on the receipt are present and in good condition. If this is not true, be sure to note the discrepancy and have the driver initial it. Failure to do so will limit your right to file a claim for damage or missing products to the carrier. For items shipped already assembled, open all cartons immediately while the driver is present. Do not discard the cartons until you know the contents are in good condition. Please contact us immediately if the item is an assembled piece or if the damage involves a part that can't be replaced.
Occasionally, a product may be scratched or damaged during shipping. Customers should accept the product and note any visible damage to the freight delivery receipt. Since parts are interchangeable, The Fitness Outlet will replace any damaged part with a factory original new part when freight delivery receipt is properly noted. Customer should adhere to freight carriers’ freight claim protocol and cooperate with such policies to facilitate the processing of the claim.
Should labor be required to change a part, customer will receive FREE in-home service.
If physical product damage is not seen until opening the carton, customer should contact freight carrier immediately within 48 hours, and request a "concealed freight damage inspection." All items should be taken out of the box and inspected within 5 days of receipt to verify there is no concealed damage. Failure to notify the carrier within 5 days of receipt will cause the carrier to deny your claim.
If a customer relocates a product to a different location than the delivery address on the bill of lading, prior to a "concealed freight damage inspection," the freight company will not accept responsibility for freight damage and customer shall nullify their rights to a freight damage claim. If a customer refuses delivery due to excessive freight damage, Fitness Outlet shall have the right to re-ship the identical product at no additional cost to the customer, using the same or a different carrier at Fitness Outlet’s discretion.
On rare instances, wrong items may be shipped unintentionally, as a courtesy; we agree to re-ship the correct item at no cost to customer. Customers agree to abide by such terms.
Undelivered, Non-Response or Refused ShipmentsCompleted shipments (shipments that have shipped from our or the manufacturer's warehouses) that are undelivered or refused will be charged a restocking fee of 20% of the actual purchase price plus the cost of shipping to and from the ship-to address.
Storage Fees: In addition, storage fees will be charged for products that are not delivered due to inability to receive the product or to respond within 5 days to shipping carriers notification to schedule a delivery appointment.
International ShippingFor shipments to countries other than the USA, the following rules and restrictions apply
- All international orders are subject to a $75 minimum product cost (before shipping charges are added).
- It is the customers' responsibility to research applicable duties and taxes of all items purchased in their respective countries. Canadian customers must pay their local Canadian duties to receive shipment and arrange final broker to their destination.
- Prepayment is required. Payment must be by credit card, wire transfer, US, or International Money Order.
Please note, not all products are available for shipping outside of the United States.
Assembly & Installation ServicesWe still do free common carrier delivery but if you wish to have your item set up in your home or business, additional charges apply based on the method you choose. If we are unable to locate an assembly & installation service or technician within 30 miles of your location, we will refund you your Assembly & Installation charge. We will assist you the best we can to find alternative services.
Standard Installation ($49- $599)We will make all arrangements on your behalf and we will pay the installers directly for this service. In addition, we will do our best to have the installation done as soon as possible but it may take 2-5 days after the delivery of your product to have the installation completed. This local installation company will bring the product in from your garage or storage and complete all assembly and packing removal in the room of your choice. The room of your choice cannot involve more than one flight of stairs. In the event that your assembly and delivery does not fit the criteria above, it still may be possible for the assembly to be completed, but additional charges will apply.
The above pricing is for one piece of cardio equipment and does not include stairs. Please email us at Support@TheFitnessOutlet for multiple items, upstairs delivery and/or weight machine assembly pricing.
Shipping Charges and Delivery & Set Up Fees are Non-RefundableCustomer should call customer service and receive a RA # before shipping unit back. Product must be in "like new" condition and shipped back in its original shipping carton and packing materials or it will not be accepted. The customer is responsible for making the return shipping arrangements and must cover the cost of shipping both ways and insurance. Customers that qualified for Free Freight will be charged the cost incurred by The Fitness Outlet for shipping. We cannot accept any returns that have not been assigned a RA # prior to shipment. Upon satisfactory completion of these terms, we will issue a refund of the purchase price, less the actual cost of original shipping and restocking fee, within approximately 10-14 business days of receiving the item to our warehouse.
Sales are Final on all Commercial grade equipment, display model, discontinued, out of box, and special-order items. All “Special Order Sales” via the internet and our retail showrooms that are not normally in stock and are special order such as commercial equipment are final and shall not be eligible for a refund or credit due to the additional costs involved in ordering and/or stocking such items. All policies stated herein apply to both internet and in-store sales.
Restocking FeeWe, at The Fitness Outlet ®, stand behind all of the products we sell.
We are proud of our reputation as the industry leader in after-sales customer service. Our customer-service professionals are always happy to deal directly with manufacturers on your behalf to help resolve any question about warranty coverage.
All new products purchased through TheFitnessOutlet.com include a 30-Day Return Guarantee. The product must be returned in the original packaging and is subject to a 20% restocking fee.
Return / Refund / Exchange PolicyWe, at The Fitness Outlet ®, stand behind all of the products we sell. We are proud of our reputation as the industry leader in after-sales customer service. Our customer-service professionals are always happy to deal directly with manufacturers on your behalf to help resolve any question about warranty coverage.All new products purchased through TheFitnessOutlet.com include a 30-Day Return Guarantee. The product must be returned in the original packaging and is subject to a 20% restocking fee plus shipping charges.
CancellationsOrders may be canceled without penalty up until the time they are packaged for shipment. Special Order Sales are final and therefore cannot be cancelled once ordered. Please email us at ContactUs@TheFitnessOutlet to cancel your order.
Completed shipments (shipments that have left our or the manufacturer's warehouse) that are canceled are subject to a 20% restocking fee in addition to the cost to ship the order both ways. All cancellations must be requested in writing. Email us at ContactUs@TheFitnessOutlet.com to request a cancellation authorization number. Cancellations will need an authorization number in order to process a credit. No credit will be processed without a cancellation authorization number.
Please note that there may be certain orders that we are unable to accept and we must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Situations that may result in your order being canceled include but are not limited to: Insufficient availability, inaccuracies or errors in product or pricing information, product not available for sale outside dealer’s territory due to manufacturer restrictions, or problems identified by our credit and fraud avoidance personnel. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card has been charged, we will issue a credit to your credit card in the full amount of the charge.
Break-In IssuesOn very rare occasions, a product will require service adjustments upon receipt of the product or during the initial month(s) of ownership during the "break-in" period. The Fitness Outlet agrees to provide unlimited FREE in-home service for up to one full year to rectify any such service issues on ALL products that include a manufacturer's in-home labor warranty. If parts are required, The Fitness Outlet will ship replacement parts to customers FREE of charge.
Charge-BacksCustomers that file a chargeback with their credit card company have in essence filed a dispute and therefore started a process which can be lengthy, so you will need to be patient. It typically takes 30 days for the merchant processor to process the chargeback and it may take your credit card company up to 75 days to resolve a chargeback and come to a final decision.
For an expedited return process, it is much quicker to have The Fitness Outlet process the refund. This process normally takes 24-28 hours from the time we have confirmation that the products have arrived at our return center in like-new condition.
Sales TaxSome states are subject to local sales tax including California and Washington residents. International customers may be subject to taxes payable to your own country upon receiving the package, but we do not collect or know what the amount of these taxes are. Check with your country's tax authority.
How to Contact UsIf you need to contact us, please feel free to utilize our contact form.